Privacy Policy
Last updated: 24 June 2026
This Privacy Policy describes how Comunicore collects, uses, and discloses your personal information when you use our platform and services. By using Comunicore, you agree to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us when you register for an account, use our services, or communicate with us. This includes your name, email address, phone number, estate or community details, and any information you choose to include in messages or support requests. We also collect information automatically when you use the platform, including device information, usage data, and cookies.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services; to process transactions and send related information; to respond to your comments, questions, and requests; to communicate with you about products, services, and events; to monitor and analyse trends, usage, and activities; and to detect, investigate, and prevent fraudulent transactions and other illegal activities.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who perform services on our behalf, such as hosting, analytics, and customer support. We may also disclose information when required by law or to protect the rights, property, or safety of Comunicore, our users, or others.
4. Data Security
We implement appropriate technical and organisational measures to protect the personal information we process against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict the processing of your information, and request data portability. To exercise any of these rights, please contact us at privacy@comunicore.co.za. We will respond to your request within 30 days.
6. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the platform or by email. We encourage you to review this policy periodically. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@comunicore.co.za or by mail at Comunicore, 1st Floor, Block C, Fourways, Sandton, Johannesburg, 2191, South Africa.